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FAQ – International Orders and Shipping

Is Lanomax available in my country?

Lanomax is currently available online in most countries through our official website.

How much does shipping cost?

Shipping fees vary by carrier and destination. To find the exact shipping fee, first go to this web page and click the 'Add to Cart' button. On the right side of the following web page, when you click 'Estimate Shipping and Tax' and enter your shipping address, accurate shipping charges will be automatically calculated for each carrier.

How long is the delivery time?

You can use the following links to determine the normal shipping times to your location:

USPS Domestic Shipping Services: https://www.usps.com/ship/mail-shipping-services.htm
USPS International Shipping Services: https://www.usps.com/international/mail-shipping-services.htm
UPS Domestic Shipping Services: https://www.ups.com/us/en/shipping/services/domestic.page
UPS International Shipping Services: https://www.ups.com/us/en/shipping/international/services.page

Will there be any problem with customs clearance when ordering Lanomax from overseas?

If you order Lanomax from overseas, you may experience problems in customs clearance, such as a delay in clearance or, in rare cases, no clearance. The main countries that have this problem are Germany, Australia, Italy, Brazil, South Africa and Mexico, where imports of Lanomax are restricted to doctors and/or companies that are permitted to import medicines. We have a 'Discreet Shipping' service for customers who are concerned about potential customs clearance issues.

What is the 'Discreet Shipping' service?

If you choose 'Discreet Shipping' when ordering Lanomax, you will receive vials containing Lanomax eye drops, but there will be no identifying stickers on the vials, no included product instructions, or any labeled product cases. In addition, the invoice will list the product name as 'Supplements for Dog Health' and the price of each item will be declared as $9.99. If you want fast and secure customs clearance in your country, please choose this special service.

How can I choose the 'Discreet Shipping' service?

When ordering Lanomax, you will be able to opt between 'Standard Shipping' and 'Discreet Shipping' when choosing your Shipping Options.

I am concerned about the cost of import duty. Can you lower the price of a commodity on a commercial invoice?

If you choose 'Discreet Shipping' when ordering Lanomax, we will declare the price as $9.99 per vial on the commercial invoice.

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